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How far in advance
should I place my order? |
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Do I have to wash
the dishware, cutlery and glassware? |
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Do I have to wash
the linen? |
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Will I be credited
for equipment I return unused? |
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What is the
cancellation policy? |
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When do you
deliver? |
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When do you
pickup? |
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What is the
deposit amount required? |
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When is payment
due? |
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How far in advance should I place my
order? |
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While we carry an extensive inventory,
equipment is rented on a first come,
first served basis. For tents and
larger scale events, we like you reserve
as soon as you have made a decision to
do so, and at least two months in
advance. For smaller orders, usually a
week or two is sufficient. However, we
will do our best to accommodate your
rental requirements at any notice. |
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Do I have to wash the dishware, cutlery
and glassware? |
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We take care of the washing for you!
You need to scrape or rinse off all
excess food, the same as you would for
your dishwasher at home. All dishware,
cutlery and glassware must be returned
sorted and in the proper containers
provided. Additional charges may be
applied if these instructions are not
followed. |
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Do
I have to wash the linen? |
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NO, please do not attempt to wash the
linen!
As with the dishware, all linen is
washed on return whether used or
unused. Simply shake out the linen to
remove and food or confetti debris and
pack them in the nylon bags provided.
Please do not pack them in garbage bags,
as they will mildew over the course of
the weekend. If any linen or skirting
is damaged, be it from wax burns, dye,
tears or other causes, additional
charges will apply. Any food or wine
stains are our responsibility. Please
treat these, as with all rental goods,
as if they were your own. |
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Will I be credited for equipment I
return unused? |
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Unfortunately, no. All equipment,
dishware, glassware, cutlery and linens
that leave our warehouse must be washed
on return whether used or not. This is
for health reasons and we strictly
adhere to and hope you will appreciate.
It is our assurance to you that all of
your rental goods are clean and
sanitized for your use. |
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What is the cancellation policy? |
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On all tents and dance floor
reservations there is a 50%
non-refundable deposit from the time of
booking. On all other rental items, we
ask that you give us at least seven days
notice prior to the out date for a full
refund with no penalty. If you give us
less than seven days notice, we charge a
50% cancellation fee. If however, you
have placed an order and upon delivery
you decide to cancel all or part of the
order, the full rental charge would
apply. |
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When do
you deliver? |
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When only rental items are involved,
deliveries are usually made the day of
or one day prior to the function. For
larger scale events, and events with a
tent, we may begin installation as many
as two or three days prior to the
function. Please make sure to speak to
the facility where the items are to be
delivered so they can make
arrangements. Please ensure that an
authorized person is available to meet
our delivery staff to ensure proper
placement of tents. |
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When do you
pickup? |
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As we do not work on Sunday's, we will
arrange pickups for Monday or Tuesday of
the following week. If you are having
your event at a hall or community
centre, please make arrangements to
reflect this schedule. |
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What is the deposit amount required? |
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The deposit required at the time of
booking is 30% on most rental
equipment. A 50% non-refundable deposit
is required for tents and dance floors. |
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When is
payment due? |
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The final payment for your rental
equipment is due 7 days prior to your
function. This ensures that the
equipment for your function can be
picked up or delivered with no delays. |
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