When placing an order, we require the following information:  *No exceptions*

Reservation and Payment

• Customer Name and Business Name

• Contact Phone Number

• Mailing Address

• Email Address or Fax Number

• Valid Credit Card Information

• Driver's License

• Site Address, Site Contact Name and Phone Number (if different from main contact information)

• Date of Function

• A 30% deposit is required for all reservations.

• Tents and dance floors require a 50% non-refundable deposit.

• Payment is due 7 days prior to your event.

• Most prices quoted are for a one-day event.  Please ask for weekly or monthly pricing.

• Orders can be placed over the telephone, by fax, by mail, by email or in person at our store.

• A Major credit card is required to be on file to cover lost or broken inventory.

• Inventory is charged on a time out, not time used basis.

• Advance reservations are recommended.  We prefer you reserve enough equipment to accommodate the maximum number of people you may have attending your event.  This will insure there will be enough equipment available for you.  When your final numbers are available, just call us and make the necessary changes.

• Changes may be made to most quantities reserved up to 7 days prior to the out date for not charge.  Changes may be made less than 7 days prior to the out date, but we will charge a 50% cancellation fee on the reductions.  Some rental items (tents & dance floors) require a 50% non-refundable deposit from the time of reservation.  These items will be charged a 50% cancellation fee if cancelled or changed at any time.

Security Deposit

• A security deposit is required on all orders either in form of a valid major credit card imprint or cash/debit deposit. 

• Deposits will vary based on the value of the order.

• A 50% non-refundable deposit is required for tents and dance floors and a 30% deposit is required for all other items.

Cancellation Policy

• On cancelable equipment, cancellations must be made a least 7 days prior to the out date for a full refund.  If less than 7 days notice, a cancellation fee of 50% of the rental rate will apply.

• Refunds are not issued for any items cancelled on delivery or for any rental items returned unused.

• 50% deposit on tents is non-refundable.

• Rental rates listed are based on a one-day use unless otherwise specified.  All rental items may be taken one business day before the event and returned the next business day after the event to allow time for decorating and setting up. 

• All items rented for more than a one-day use will be priced accordingly and must be returned by 5:00pm the next business day following the event.

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Delivery Policy

• Our standard delivery fee is based on tailgate drop off.  If our delivery personnel are required to carry items up or down stairs or great distances, an extra charge will apply.  Our delivery personnel are instructed to neatly stack all items in a mutually convenient place at ground level. 

• Any other arrangements must be made in advance, with a special charge quoted if applicable.

• Tables and chairs will be delivered and stacked.  They must be restacked and ready for pick-up. 

• Additional charges will also be applied if the articles are to be carted up or down stairs and more than a minimal distance.

• The customer can transport most of our equipment.

• Delivery and Pick-Up services are available for a fee for all orders.

• The distance from our centre determines charges for delivery/pick-up.

• All deliveries are scheduled and sent out on routes.  It is possible to request a morning or afternoon delivery.  Deliveries required at a specific time, or before or after regular business hours will result in an increased delivery charge.

• Mariposa Party Rentals will not be held responsible for any damages to customer's property if the customer has authorized Mariposa Party Rentals' staff to use driveways, lawns, patios, and other areas to drive and/or walk over.

Pick-Up Policy

• For sanitation reasons, we would appreciate the dishes being either scraped and free of food waste before they are returned. 

• Special containers are provided to insure that you receive you items sanitized, undamaged and table ready.

• Items must be returned sorted and re-packed in the same containers.

• Cutlery much be returned scraped or rinsed.

• Glassware must be emptied and returned in the proper containers.

• Tables and chairs must be re-stacked, folded and ready for pick-up.

• As specified above, items not meeting these requirements are subject to additional fees.

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After Hours Deliveries/Pick-Ups

• Although we try to be accommodating, sometimes we will be unable to offer after hour's delivery or pick-up.  Please call our office for further assistance.

Responsibility for Inventory

• The responsibility for equipment remains with the renter from the time of receipt to the time of return.

• Tables should be taken down, stacked and ready for pick-up.

• All china, glassware, etc. must be food-free and repacked in the same containers in which they were received.

• Linens should be refuse-free and dry to prevent staining and mildew.  Mildewed linens returned in plastic bags will be charged to the customer.

• We DO charge for late, missing, broken, damaged, and weather damaged items (including packing containers.)

• Be sure the equipment is secured when not in use and protected from the weather.

Items on this website are not always exactly as illustrated.  Availability of items and pricing are subject to change without notice.

How far in advance should I place my order?

• While we carry an extensive inventory, equipment is rented on a first come, first served basis. 

• For tents and larger scale events, we like you reserve as soon as you have made a decision to do so, and at least two months in advance. 

• For smaller orders, usually a week or two is sufficient.

• However, we will do our best to accommodate your rental requirements at any notice.

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Do I have to wash the dishware, cutlery and glassware?

• We take care of the washing for you!  You need to scrape or rinse off all excess food, the same as you would for your dishwasher at home.  All dishware, cutlery and glassware must be returned sorted and in the proper containers provided.  Additional charges may be applied if these instructions are not followed.

Do I have to wash the linen?

• NO, please do not attempt to wash the linen!  As with the dishware, all linen is washed on return whether used or unused. 
  Simply shake out the linen to remove and food or confetti debris and pack them in the nylon bags provided. 
  Please do not pack them in garbage bags, as they will mildew over the course of the weekend.
  Any food or wine stains are our responsibility.  Please treat these, as with all rental goods, as if they were your own.
  If any linen or skirting is damaged, be it from wax burns, dye, tears or other causes, additional charges will apply.

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Will I be credited for equipment I return unused?

• Unfortunately, no.  All equipment, dishware, glassware, cutlery and linens that leave our warehouse must be washed on return whether used or not.  This is for health reasons and we strictly adhere to and hope you will appreciate.  It is our assurance to you that all of your rental goods are clean and sanitized for your use.

What is the cancellation policy?

• On all tents and dance floor reservations there is a 50% non-refundable deposit from the time of booking.  On all other rental items, we ask that you give us at least seven days notice prior to the out date for a full refund with no penalty.  If you give us less than seven days notice, we charge a 50% cancellation fee.  If however, you have placed an order and upon delivery you decide to cancel all or part of the order, the full rental charge would apply.

When do you deliver?

• When only rental items are involved, deliveries are usually made the day of or one day prior to the function. 

• For larger scale events, and events with a tent, we may begin installation as many as two or three days prior to the function. 

• Please make sure to speak to the facility where the items are to be delivered so they can make arrangements. 

• Please ensure that an authorized person is available to meet our delivery staff to ensure proper placement of tents.

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When do you pickup?

• As we do not work on Sunday's, we will arrange pickups for Monday or Tuesday of the following week. 

• If you are having your event at a hall or community centre, please make arrangements to reflect this schedule.

What is the deposit amount required?

• The deposit required at the time of booking is 30% on most rental equipment. 

• A 50% non-refundable deposit is required for tents and dance floors.

When is payment due?

• The final payment for your rental equipment is due 7 days prior to your function.  This ensures that the equipment for your function can be picked up or delivered with no delays.

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Items on this website are not always exactly as illustrated.  Availability of items and pricing are subject to change without notice.